Protective Actions for Life Safety

There are many goals for a preparedness program—property protection, business resiliency, environmental protection, and protection of an organization’s brand, image and reputation. The first goal of a preparedness program should be the protection of life safety.

There are many hazards that could jeopardize life safety. Fires, severe weather, a spill or release of hazardous chemicals, an act of terrorism, or an act of violence in the workplace are just a few examples. Development of the preparedness program should include a risk assessment to identify possible hazards, their probabilities of occurrence, and the vulnerability of people, property, the environment, and the entity itself (NFPA 1600: 5.4).

The emergency operations/response plan should include actions to protect life safety from credible hazards identified during the risk assessment. Protective actions for life safety include:

• Evacuation
• Shelter-In-Place
• Lockdown

In this eNewsletter, we will explore the basics for each of these protective actions.

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Thunderstorms, Lightning & Tornadoes - eNewsletter

Summer is thunderstorm season, and thunderstorms bring lightning, heavy rainfall, hail, and tornadoes. Resulting fatalities, property damage, and losses from business interruption are significant. Natural hazards can’t be prevented, but emergency management can protect life, mitigation can reduce property damage, and business continuity planning can speed recovery and reduce operational impacts.

What is the potential impact on your business from a lightning strike or surge? What would you do if a tornado warning were issued?

Review this eNewsletter to learn more about the hazards of thunderstorms, lightning, and tornadoes. Identify mitigation opportunities and considerations for your emergency management and business continuity program.

http://www.preparednessllc.com/enewsletter/enewsletter_home.html

Hurricane Preparedness

Hurricane season begins on June 1 and forecasters predict an “average” or “near normal” season. Fewer hurricanes, however, do not necessarily mean a lesser threat of disaster. Records for the most intense U.S. hurricane (1935 Florida Keys hurricane) and the second costliest, Andrew in 1992, occurred in years which had much below-average hurricane activity.

A recent survey of business leaders also indicates businesses may not be as prepared as they should be. Interviews of 100 U.S. and Canadian financial executives from large U.S. and Canadian corporations for the FM Global commissioned 2008 Natural Disaster Business Risk Study found that 48 percent are not well-prepared for a hurricane.

2009 Hurricane Season Forecast

National Oceanic and Atmospheric Administration (NOAA) forecasters predict a near-normal Atlantic hurricane season is most likely this year. Forecasters say there is a 70 percent chance of having nine to 14 named storms, of which four to seven could become hurricanes, including one to three major hurricanes (Category 3, 4 or 5).

In their April 7 forecast Professor William Gray and Philip Klotzbach at Colorado State University foresee average activity for the 2009 Atlantic hurricane season. “We anticipate an average probability of United States major hurricane landfall.”

The Colorado State University scientists are forecasting:

• 12 named storms
• 6 hurricanes
• 2 intense hurricanes (category 3, 4, or 5)
• 54% probability of at least one major (category 3-4-5) hurricane making landfall in the United States

Professor Mark Saunders and Dr. Adam Lea from the Aon Benfield Hazard Research Centre at the University College London predict an active hurricane season with a “high likelihood that activity will be in the top one-third of years historically.”

Hurricane Hazards

Hurricane hazards include damaging wind, hurricane-spawned tornadoes, flooding from heavy rainfall, and coastal flooding from storm surge. Cascading impacts result from damage to critical infrastructure including electrical power, telecommunications, and transportation. Hurricane Katrina proved that these cascading impacts include widespread supply chain disruption.

Wind

High winds from a tropical storm or hurricane can damage buildings in many ways, and roofs are particularly vulnerable. Perimeter flashing can be loosened or removed. Failure of perimeter flashing allows wind to lift a portion of the roof covering and insulation. The covering may peel back, and roof deck panels may be dislodged.

Heating, ventilation, and air conditioning systems (HVAC) and equipment, antennas and satellite dishes, stacks, vent pipes, sky lights, and other fixtures and equipment on top of the roof may be damaged by the wind or by windblown “missiles”—objects or debris carried by the wind.

High winds and windblown debris also break windows and window assemblies, open poorly secured doors, and blow wall cladding in or out. When high winds are able to penetrate a building envelope, they increase internal building pressures that can result in structural damage to walls and roofs. Openings in walls or the roof allow rain to enter causing water damage to building contents.

Flooding

High winds may not be the most significant hazard from tropical cyclones. Heavy rainfall associated with a slow moving or stalled tropical system can cause regional flooding. A large portion of the damage in four of the twenty costliest tropical cyclones (1851-2006) resulted from inland floods caused by torrential rain. Tropical Storm Allison (2001) produced rainfall amounts of over 30 inches in portions of Louisiana and southeast Texas. The Houston tunnel system, depicted in Figure 2, was inundated with water.

Storm Surge

Storm surge is water that is pushed toward the shore by the force of the winds swirling around the storm. The advancing surge of water combines with the normal tides to create a hurricane storm tide.

The storm surge can increase the mean water level to heights impacting roads, buildings, and other critical infrastructure. In addition, wind driven waves are superimposed on the storm tide. This rise in water level can cause severe flooding in coastal areas, particularly when the storm tide coincides with the normal high tides.

In 2008 Hurricane Ike made landfall in Texas as a Category 2 hurricane. Although only a Category 2 hurricane (on a scale of 1 to 5), hurricane force winds extended as much as 125 mi from the center, and this large storm created a peak storm surge of 15-20 ft. By contrast, Hurricane Charley, which had Category 4 storm force winds extending only 25 mi from the center, had only a 6–7 ft. storm surge.

Because much of the United States' densely populated Atlantic and Gulf Coast coastlines lie less than 10 feet above mean sea level, the danger from storm surge is tremendous.

Tornadoes

Tornadoes are often produced by and embedded in hurricanes causing pockets of heavy damage. They are most likely to occur in the right-front quadrant of the hurricane, however, they are often found embedded in rainbands well away from the center of the hurricane.

Tornadoes can develop at any time of the day or night during landfall. Tornado production can occur for days after landfall when the tropical cyclone remnants maintain an identifiable low pressure circulation.

Studies have shown that more than half of the landfalling hurricanes produce at least one tornado; Hurricane Buelah (1967) spawned 141 according to one study.

Hazard Mitigation

Hazard mitigation can substantially reduce the damage caused by hurricanes. Property insurer FM Global compared the loss history of its policyholders that implemented its loss prevention recommendations with those with outstanding recommendations to complete. FM found that those policyholders that fully implemented its preparedness recommendations had on average 75% to 85% lower dollar losses than those policyholders that did not implement such measures [FM Global data provided to InterCEP ].

Prior to hurricane season survey the entire property and inspect all buildings to identify vulnerabilities. Begin at the roof level and inspect the flashing along the perimeter. Repair loose or damaged flashing and ensure sufficient mechanical fasteners are used.

Inspect the roof covering for evidence of ponding, blistering, alligatoring, delamination, surface erosion, or cracks that could result in tears or leaks. Verify that all access panels and doors to mechanical equipment and roof hatches have been properly secured. Confirm that all antennas, satellite dishes, and other appliances installed on the roof have been securely anchored.

Inspect all exterior walls for openings that could be penetrated by wind and evaluate methods to protect when a storm watch is issued. Consider installing glazing rated to withstand debris impact, hurricane shutters, or pre-cut plywood for protection of exterior glass that is especially vulnerable. Check all exterior doors—especially loose fitting, large overhead doors. Make exterior doors weather tight and equip them with secure latches.

Inspect exterior storage, tanks, equipment, signs, and vehicle storage and verify they are properly anchored to withstand expected wind forces. Identify what can be moved inside a building or removed from the site, if a storm watch is issued.

Focus on critical building areas, equipment, and utilities including data centers and process systems. Evaluate means to protect against damage from water entry in the event of structural damage or flooding.

Hurricane Preparedness & Response Team

Organize a hurricane preparedness and response team and appoint a person in charge. Assign responsibilities to each department head and ask each department to prepare a plan for preparing their department.

Department heads should become part of the team that directs hurricane preparedness activities when a hurricane watch is issued. They should meet periodically to manage preparedness efforts until the watch is rescinded or upgraded to a warning. This team also manages recovery after the storm.

Appoint staff for safety, crisis communications, liaison with external service providers and other company facilities. Assign responsibility for planning, logistics, and finance/administration in accordance with the Incident Command System.

Resources

There are many resources needed for hurricane preparedness. First, identify the complement of staff, including contract employees, needed to prepare your facility in the available time between a hurricane watch and hurricane warning.

Procure materials and equipment to prepare the facility including storm shutters, plywood, sandbags, and the power tools, equipment, and supplies to install them. A supply of tarpaulins and plastic sheeting can be used to cover valuable furnishings or equipment and provide temporary protection after a storm. Service pumps and emergency generators to ensure they are in good condition, and calculate the required quantity of fuel for each.

Procure weather monitoring equipment and ensure reliable access to broadcast and internet weather reports including forecasts from the National Hurricane Center. On-site weather monitoring equipment enable you to monitor local wind conditions and rainfall.

Evaluate communications capabilities assuming that landline telecommunications will be interrupted. Test communications equipment including two-way radios and satellite telephones. Evaluate how communications equipment could be used if roof mounted antennas are damaged.

Stockpile supplies for cleanup and repairs. Don’t forget food and water for employees restoring the facility.

Arrange in advance for procurement of equipment, supplies, and contractors from firms located well outside the immediate area for cleanup, repair, and restoration of buildings, equipment and stock. Establish mutual aid agreements with other company facilities outside the storm’s potential impact area.

Hurricane Preparedness Plan

Write a hurricane preparedness plan that includes multiple phases:

• Before hurricane season
• Tropical Storm or Hurricane Watch
• Tropical Storm or Hurricane Warning
• During the Storm (only if personnel must and are authorized to remain on-site during a storm)
• After the Storm

Watch and warning phases can be expanded to include additional actions when a major hurricane has been forecast and to address a facility’s vulnerabilities to hurricane hazards.

Before Hurricane Season

Preparedness prior to hurricane season begins with conducting or reviewing the facility’s hurricane risk assessment, which is the basis for the hurricane plan.

Contact public officials to obtain the latest information on wind fields, storm surge, and flooding, which should be incorporated into your plan. If available, obtain official credentials for managers that will enable them to re-enter your facility after a storm but before the area is opened to the general public.

Walk the entire site and facility top to bottom to evaluate vulnerabilities and hazard mitigation. Complete hazard mitigation activities as soon as possible.

Review property insurance coverage including flood coverage, which may require a special endorsement. Evaluate business interruption limits especially if multiple facilities may be impacted by a single storm.

Verify that all resources required for preparing the facility for a hurricane are available and in good condition. This includes all pumps, generators, communications equipment, personal protective equipment, hand and power tools, and supplies.

Conduct training of all staff, so they know their role and responsibilities as defined in the plan. Conduct a tabletop exercise to familiarize the leaders of your hurricane preparedness and response team with the plan and identify any gaps or deficiencies.

Storm or Hurricane Watch

When a hurricane watch is issued, hurricane conditions are possible within 36 hours. This section of the plan should detail all facility preparations.

Hurricane Warning

When a hurricane warning is issued, sustained winds greater than 74 mph or higher associated with a hurricane are expected in a specified coastal area in 24 hours or less. Preparations must be rushed to completion before any mandated evacuation order is issued.

After the Storm

A damage assessment protocol should be developed and assignments made to quickly assess the condition of infrastructure, buildings, utilities, furniture, equipment, and supplies. Prior to conducting the damage assessment, identify hazards such as downed electrical lines, leaking hazardous materials (e.g., liquids and gases), broken glass, and collapse hazards. Prohibit entry into unsafe areas.

Employee Family Preparedness

In addition to planning for your facility, be sure to provide preparedness information for employees to share with their families. Distribute information from Ready.gov and your local emergency management agency.

Ask all employees to develop a family disaster plan that includes a communications plan. Encourage them to prepare a family disaster kit. Make sure that you have emergency contact information for all employees, which includes the name and telephone numbers for a distant relative who can be contacted if the employee has evacuated.

Business Continuity Planning

Business continuity planning is in some ways easier with a forecasted event such as a hurricane. Data and paper records can be backed up offsite and systems can be shutdown without data loss. Relocation and or protection of raw materials, finished goods, equipment, supplies, and vital records can be accomplished before damaging winds or flood waters arrive.

However, a regional event such as a hurricane may impact a wide area that encompasses more than one company owned facility. Planning must address all facilities potentially impacted by the storm. Competition for resources including computer “hot sites” may be keen forcing some users to relocate great distances to available backup data centers or worksites.

Business continuity plans must be based on a business impact analysis that identifies the potential impacts from damage to or loss of all facilities within the path of a hurricane. Strategies must be developed to ensure the continuity of critical functions, processes, and services. Sufficient resources, outside of the area impacted by the storm, must be available even in the face of competition—even competition from government authorities. Following Hurricane Katrina in 2005, generators brought into storm damaged areas by private businesses were redirected by public officials and never reached their intended facility.

Plan for the Challenges

Hurricanes pose numerous challenges for emergency planning. Forecasting the intensity and landfall of an approaching storm is extremely difficult. Over the past 25 years “no statistically significant improvement or degradation is noted for landfall position forecasts. Time of landfall forecasts indicate significant improvement for the 19–30-hr period.” . Public officials have to be conservative and issue warnings sufficiently in advance of predicted landfall to allow residents in vulnerable areas to evacuate to safety inland. Mandatory evacuation orders may require completion of preparedness efforts earlier than expected.

Coordination with emergency management officials is essential to ensure you have the latest forecast, are aware of the timing for issuance of mandatory evacuation orders, and understand the time needed to safely evacuate on crowded roads.

The availability of resources to prepare a facility becomes limited when a hurricane watch is issued as businesses and citizens compete for materials and labor. Employees have to prepare their own homes and ensure the safety of family members.

A hurricane plan that accurately identifies the resources and time needed to prepare a facility has the greatest chance of success. Procuring necessary resources before hurricane season and arranging in advance for labor to assist with hurricane preparations is essential. Providing resources to protect the homes of managers will allow them to focus their attention on preparing your facility.

Build a project management plan that defines major tasks and the resources and time needed for completion. Use the timeline to calculate when preparations must begin, so they are completed before a mandatory evacuation order is issued.

Planning Resources

Numerous links to online planning resources can be found at the Preparedness, LLC website.

Pandemic Preparedness

The World Health Organization has raised the current phase of pandemic alert to 5. “Phase 5 is characterized by human-to-human spread of the virus into at least two countries in one WHO region. While most countries will not be affected at this stage, the declaration of Phase 5 is a strong signal that a pandemic is imminent and that the time to finalize the organization, communication, and implementation of the planned mitigation measures is short.”

The number of infections and severity of illness of this influenza outbreak is hard to estimate at this time. Therefore, it is prudent to review and update pandemic preparedness plans written years ago. This eNewsletter provides guidance on steps that your organization can take to review, update, develop, and exercise a pandemic preparedness plan.

Program Management

Assemble members of your pandemic preparedness team, and review official reports of the swine flu outbreak, guidance from public health authorities with jurisdiction over your facilities, and the status of existing policies, plans, and procedures. Your pandemic team should be lead by senior management to provide direction and support. The heads of operations, legal, communications, human resources, medical, facilities, supply chain, security, environmental health and safety, emergency management, and business continuity or their representatives should participate.

If pandemic preparedness roles and responsibilities have not been defined within your plan, define them now.

Prevention & Mitigation Measures

Now is the time to promote proper personal hygiene by posting and distributing “cover your cough” and hand washing educational literature available from public health authorities. Consider providing hand sanitizers, setting up hand sanitation stations for visitors and or distributing literatures to arriving guests.

Evaluate methods for “social distancing” that may be needed to separate workers and make them more comfortable in the work environment.

Company Policies & Procedures

Review company policies and procedures including travel, sick leave, family leave, and telecommuting.

Prepare to revise travel policies if governmental authorities issue travel advisories. Recognize that employees may resist assignments requiring travel to areas perceived to be at greater risk.

Review sick and family leave policies. Employees that are rewarded for not using sick leave may come to work even though they are ill. Review family leave policies regarding time off to care for sick family members. Consider employees needing dependent (child and elder) care when schools or other facilities are closed.

Test the ability to support large numbers of telecommuters and verify that employees have secure connectivity to work remotely.

Pandemic Preparedness Plan

The pandemic preparedness plan should align with the U.S. and WHO pandemic alert phases. Preparedness activities should be commensurate with the current alert level. Review your planning assumptions and discuss the implications of scenarios that are more severe than the assumptions used for development of your plan.

Pandemic preparedness plans should address the following planning tasks.

• Succession of management; transfer of authority and responsibility
• Coordination with government officials
• Business continuity: Identification of essential business functions and minimum resources to support them; maintenance of supply and distribution chain
• Infection control in the workplace
• Surveillance of employee health; forecasting employee absences
• Sustaining essential employees; employee family care requirements
• Risk communications

Review the succession of management, supervisory and operations staff and your organization’s governance requirements. If managers, supervisors, or key employees are sick or unavailable to work, who can assume their job duties? Review cross training and documentation needed for substitutes to assume the responsibilities of absent employees.

“the declaration of Phase 5 is a strong signal that a pandemic is imminent and that the time to finalize the organization, communication, and implementation of the planned mitigation measures is short.” WHO

Assign staff to monitor official instructions from public health and governmental authorities to ensure you have the latest and most accurate information. Subscribe to government mailing lists to receive their latest broadcasts.

Review your business continuity plan to identify critical business functions and the internal and external resources—including people—needed to support them. Evaluate critical suppliers and vendors and their ability to provide continuous service during a pandemic. Carefully scrutinize single or sole sources suppliers and identify backups, if necessary.

Monitor the health and well being of employees and their families. This will enable you to forecast absences and plan for the absences of sick employees or those who must care for sick family members or who must remain at home because of the lack of child or senior care. Review guidance documents on how to support the psychological needs of employees.

Communications during any emergency is critical, so implementation of a risk communications plan is essential. Consider all of the audiences that you need to reach including employees and their families, customers, suppliers, tenants within your buildings, and others. Provide timely, factual information and identify where recipients can obtain additional information.

Training and Exercises

Pandemic preparedness like all aspects of your emergency management and business continuity plan requires training and exercising. Conduct a plan walk-through exercise to familiarize personnel with the plan and their role and responsibilities. Conduct a tabletop exercise to identify any gaps in plans or the ability of team members to carry out the plan. Scribe action items, prioritize, and follow-through to assure that tasks are completed.

Pandemic Planning Resources

• World Health Organization (WHO) Swine influenza page, WHO phase of pandemic alert
• PandemicFlu.gov, U.S. Department of Health & Human Services
• Business Pandemic Influenza Planning Checklist, PandemicFlu.gov
• HHS Pandemic Influenza Plan Supplement 11 Workforce Support: Psychosocial Considerations and Information Needs
• Pandemic Influenza Preparedness, Response, and Recovery Guide for Critical Infrastructure and Key Resources, U. S. Department of Homeland Security
• Guidance on Preparing Workplaces for an Influenza Pandemic, OSHA 3327
• Influenza Pandemic: Continuity Planning Guide for Canadian Business, Canadian Manufacturers & Exporters

All of these resources can be accessed here.

Flood Preparedness

April showers bring May flowers, but they also can cause serious flooding. There have been 1,161 federal disaster declarations for flooding since 1954 and 300 since January 2000. One of six federally declared disasters this decade has been the result of flooding. The economic and human impact is also significant. Flooding causes more damage in the United States than any other severe weather related event—on average $5 billion a year. Over the past 30 years (1978 – 2007), 99 lives have been lost each year in floods.

Flooding is caused when bodies of water (e.g., rivers, streams, lakes, oceans, etc.) overflow their normal boundaries. Flooding can also occur as storm water runoff accumulates in normally dry areas.

Melting snow can combine with rain in the winter and early spring; severe thunderstorms can bring heavy rain in the spring and summer; or tropical cyclones can bring intense rainfall to the coastal and inland states in the summer and fall.

Flash floods occur within six hours of a rain event, or after a dam or levee failure, or following a sudden release of water held by an ice or debris jam.

Flood preparedness begins with site selection. Choose building sites that are not within a 500-year flood zone, not subject to flash foods, and not located where access roads, bridges, and critical infrastructure (e.g., utilities) will be disrupted by flood waters. Flood preparedness for existing buildings includes conducting a flood hazard analysis (risk assessment), mitigating the potential impacts of flood waters, development of a flood emergency plan, and development of a recovery plan to restore damaged equipment and reopen buildings.

Flood Hazard Analysis

There are many resources for assessing flood inundation. Flood Insurance Rate Maps (FIRMs) can be created on demand from FEMA’s online Map Service Center. Hard copies can be obtained at local municipal offices.

FEMA Flood Insurance Studies provide background information on the development of flood maps and describe the flood history of a community. Consult with local officials about past flooding and development in the vicinity of your buildings. Check the National Inventory of Dams to identify substandard dams that could fail causing flash flooding. Review recent development and changes to drainage or flood control efforts that could increase or decrease the potential for flooding.

The goal of the flood hazard analysis is to identify areas subject to flooding, maximum anticipated flood elevations, and whether flood waters will restrict access to the property or shutdown utilities that are required to run the facility. The maximum flood elevation should be compared to site and finished floor elevations to determine the buildings, storage, machinery, or utilities that could be inundated by flood waters. Keep in mind that flood surveys and flood maps are not perfect, and areas not thought to be subject to flooding are flooded, and “100 year” floods can occur in successive years.

Flood Mitigation

Flood mitigation begins with evaluation of the site’s storm water management. Site layout, grading, and storm-water drainage should be sized and arranged to direct 100 year level flood waters away from important buildings, process equipment, outside storage, and utilities. Protect against soil erosion, and use grates, curbs, or other means to prevent drains from becoming clogged by debris.

Install backflow preventers on discharge lines connected to wastewater and storm-water runoff sewer systems, on floor drains, and any other equipment that have a history of backups.

Protect existing building entry points with barriers to keep water out as long as possible. Install ramps or stairways to go over the barriers. Locate or elevate critical machinery, equipment, and storage above the 500 year flood elevation. Securely anchor outside storage tanks and process equipment that could break away during flooding.

Flood Emergency Plan

A flood emergency plan should be developed for all facilities that are subject to flooding. The plan should address protection of buildings or portions of buildings (e.g., below-grade or first floor) that are below the maximum flood elevation. The plan should also address the relocation, removal, temporary elevation of, or protection in place of raw materials and finished goods, production machinery and equipment, and utilities that could become flooded. Don’t forget to warn employees about the dangers of flood waters and never to drive into flooded roadways.

Ensure that maintenance and engineering facilities, spare parts, and engineering drawings, vital records, and restoration procedures are located in a safe area or relocated prior to a flood. This ensures that resources and information needed to recover from flood damage are immediately available after flood waters recede.

The flood emergency plan should include an organization that vests authority in a leader who is thoroughly familiar with the flood hazard, available resources, and the flood emergency plan. The plan should define roles and responsibilities and actions to be taken when flood watches and flood warnings are issued.

Monitor the National Weather Service’s River Forecasts and local emergency management officials’ forecasts of flooding in the area.

The plan should identify all resources (and how to procure all resources) to prepare for and recover from flooding. This includes the required complement of personnel and material handling equipment to complete flood preparations before evacuation is mandated or flood waters threaten. Periodically verify that all resources are available and in good condition.

The flood emergency plan should include the timing and shutdown procedures for gas and electric utilities, machinery, and equipment and the relocation of movable furniture, equipment, and storage to higher elevation.

A business continuity plan should define strategies and the resources needed to continue critical business operations for the maximum duration of any shutdown.

Recovering After the Flood

The flood emergency plan should also address repair and restoration of damaged buildings and equipment after flood waters recede. Contract for, or procure in advance, generators, pumps, and equipment to remove water, clean up mud and debris, and check and repair damaged utilities and equipment. Document manufacturer’s instructions or best practices for restarting water damaged systems and equipment in the plan, so work can begin as soon as it is safe. Review the “Directories of Products & Services,” “Machinery & Equipment Restoration,” and “Cleanup” resources on the Preparedness, LLC website for access to technical documents and resources.

Business Case for Preparedness

National standards, such as NFPA 1600, provide the criteria for developing, implementing, and evaluating an emergency management and business continuity program—a preparedness program. One of the most important elements—the foundation of the program—is management support. Without management commitment, direction, and support, the program is apt to collapse over time because the foundation cannot support the structure.

Management will ask “what is the business case for preparedness?” as they assess how much must to invest in the program. The answer to the question is a blend of good governance, effective risk management, and building resiliency into the organization to ensure the organization can grow and compete over time.

There are many reasons for investing in preparedness:

• Regulatory compliance
• Legal liability
• Insurance program requirements
• Rating agency criteria
• Customer requirements
• Competitive advantage
• Business “resilience”

There are many regulations that require preparedness. Occupational Safety and Health Administration (OSHA) standards require emergency action plans and fire prevention plans. Standards for medical treatment, firefighting, rescue, and hazardous materials response may apply depending upon facility location, hazards on-site, and other factors.

Besides OSHA standards, there are many other regulatory requirements that dictate elements of the preparedness program. These include:

• Building codes
• Fire prevention codes
• Life safety codes
• Americans with Disabilities Act and Executive Order #13347
• Environmental regulations
• Information security and privacy regulations
• Industry-specific business continuity requirements
• Homeland security requirements

Beyond regulations, there are many industry “best” practices that should influence or may be the basis for parts of your program.

When an incident results in casualties, third party losses, or customer impact, litigation often follows. The legal perspective continues to be written, but it takes into account foreseeability of hazards, the magnitude of potential impacts, and the standard of care exercised by those who could have prevented or mitigated the incident. The evolving “standard of care” is continually redefined by civil litigation and the national standards that the courts have used to render judgments.

If you’re looking for incentives to make the case for preparedness, insurance cost savings may be one. Well protected businesses with large insurable values are often able to qualify for the competitive rates and favorable policy terms of “highly protected risk” insurance underwriters. Smaller facilities that are rated on a grading schedule may also benefit from enhanced protection.

Standard & Poors announced in 2008 that their rating surveys would look at the ability of a company to recover following an emergency. It remains to see whether this will be meaningful as the 9/11 Commission had intended when it endorsed a national standard for preparedness.

The quest for maximum efficiency has eliminated redundancy and excess capacity. Single suppliers are commonplace as businesses attempt to minimize costs and streamline the supply chain. Unfortunately, these efforts have increased the potential for business interruption. Large and medium sized businesses recognize the vulnerability of their supply chains and the need for their suppliers to implement business continuity plans. Preparedness is now a customer requirement and subject to audit.

Business leaders are motivated by their vision for growth and development of their organization’s potential. They must also be concerned about the expectations of stakeholders. Business “resilience” is an increasingly common term used to describe the ability of an organization to continue to meet its customers’ needs even in the face of interruptions or disruptions. The Council on Competitiveness reported[1] “Leading organizations do not manage specific scenarios, rather they create the agility and flexibility to cope with turbulent situations. The investments and contingency plans these leading companies make to manage a spectrum of risk create a capability to respond to high-impact disasters as well.”

Making the Business Case for Preparedness

There are many factors that should be considered when selling management on the need for preparedness. Connect the need for preparedness with your organization’s mission and vision and management’s goals and objectives.

If a company has experienced a significant event in the recent past, that experience often influences management thinking. If a major incident occurred in the past and the current management team is unaware of it, then a carefully crafted review of the impacts of the incident may help them to understand why preparedness is so important.

If your organization has not experienced a major incident, but one has occurred within a peer in your industry, a review of that incident may resonate with your management. Research “lessons learned” to find case studies.

How much should be invested?

How much to invest in the preparedness program is difficult to define. At the very least, minimum regulatory and customer requirements must be met. If you want to be “best in class,” your program must be dynamic and integrated into day to day operations and management decision making.

A careful assessment of the broad spectrum of risks, vulnerabilities, and impacts; prevention and mitigation strategies; and the scope and implementation of your emergency response and business continuity program will provide you the information needed to decide.

[1] The Resilient Economy: Integrating Competitiveness and Security, Council on Competitiveness, 2007

Preparing for Arctic Freeze & Winter Storms

Before the heavy snow warnings are broadcast and the frigid blasts of arctic weather arrive, it’s important to prepare your facility and your employees. Preparations now can save costly damage to equipment and facilities and maintain important fire and life safety systems.

Loss Data

A study by property insurer FM Global[1] for the period 1984 through 1995 revealed over 3500 freeze-related insurance claims. Of these incidents, 42% were due to sprinkler leakage, which accounted for 17% of the gross dollar loss estimate. Process equipment breakdown due to freezing accounted for 10% of the incidents but 26% of the gross dollars.

FM Global’s analysis revealed a pattern of freezing over the Christmas holidays when planned reductions in production, shutdowns, and vacations occur. Idle facilities contributed to reduced space heating, reduced or no heat in production equipment, and few or no people to monitor temperature and respond to freeze conditions.

Winter Preparations

Walk the entire roof and check to ensure roof drains, gutters, and downspouts are clear. Clean any accumulations of leaves or other debris that could be swept into and clog drains. Check all roof mounted equipment to ensure air conditioners, fan housings, antennas, signs, and other equipment is properly anchored and access panels are secure. Check to ensure roof flashing is intact and roof vents are tight. Plan for access to the roof in case the roof hatch is inaccessible.

Evaluate the structural strength of sections of roofs likely to accumulate heavy snow drifts and water. Excessive snow drifts increase the weight applied to the structure and can cause collapse. These areas include intersections of low and high roofs; valleys between two peaked roofs; intersection of roof and roof mounted equipment. Look for bent, deflected, twisted roof members/decks that might indicate susceptibility to overload.

Prepare all sprinkler systems, heating systems, process equipment, emergency generator, and snow removal equipment or service. Check that sufficient heat will be available in buildings protected by wet pipe sprinkler systems. Drain condensate from the low points of all dry pipe sprinkler systems and ensure that heating equipment in valve closets are working properly. Check fire pump house and suction/gravity tank heaters as well. Use approved heat trace on exposed pipes that cannot be drained.

Preparations before the Arctic Freeze or Winter Storm

• Determine personnel and resource needs to protect the facility and handle storm cleanup.
• Review emergency plans for loss of heat, electricity, and protection system impairments. Assign responsibilities and review alerting and communications procedures.
• Test emergency generators under a full load at least annually. Maintain generator fuel tanks ¾ full. Arrange for fuel delivery before a storm approaches.

When an Arctic Freeze or Winter Storm is Forecast

• Monitor National Weather Service and local news media advisories.
• Have security guards check for low temperatures, open doors, cracked windows, or other openings that can allow the cold to enter.
• Check fire protection and life safety systems periodically.
• Monitor temperatures in areas with water pipes to detect low temperatures—especially those not normally occupied.
• Check exterior windows to ensure they are intact and water tight and doors align with frames.
• Prepare to activate your emergency management and business continuity plan and alert staff to respond if called.
• Keep driveways clear for emergency vehicle access. Coordinate with your contractor or Public Works as needed.
• Clear the exterior of exit doors to allow for emergency egress.
• Shovel areas around sprinkler valves and fire hydrants to allow emergency access. Inspect roof drains and remove any debris.
• Clear roof drains of ice dams to allow melting snow to drain.
• Clear exterior down spouts of snow or ice buildup at outlets.
• Stay alert for the beginning of ponding-deflection cycles. As snow compresses, it absorbs rainwater and the increased weight on the roof will create depressions where water will accumulate and not drain. Often this condition worsens and leads to roof collapse.
• Remove dangerous snow loads if deemed safe. Priority areas include changes in roof elevation, moderate or low-sloped peaked single gable or curved roofs where winds cause drifting, valleys formed by multiple-gable or multiple peaked roofs, and roofs with multiple projections.
• Remove snow from standing seam metal roofs in strips starting at the peak to the eaves alternating side to side to assure the roof load is maintained in balance.
• Maintain awareness of surface water flooding caused by poor street drainage. Direct surface water away from the building.

If Heat is Lost and Pipes Freeze

• Use only approved space heaters to provide temporary heating. Check with the local fire department to determine what is approved for your area. Kerosene and propane heaters should only be used if permitted and in supervised areas where adequate ventilation and fire protection is available.
• Do not use torches to thaw frozen pipes.
• Follow insurer and fire department required impairment precautions if sprinkler systems freeze.

This eNewsletter has been published by Preparedness, LLC and is available on our website. You can subscribe to future eNewsletters from the website.

[1] FM Global Property Loss Prevention Data Sheet 9-18/17-18, January 2007

Voluntary Private Sector Preparedness Accreditation & Certification Program

Title IX of Public Law 110-53 (“Implementing Recommendations of the 9/11 Commission Act of 2007”) requires the U.S. Department of Homeland Security (DHS) to develop a voluntary private sector preparedness accreditation and certification program. DHS was charged with tasks to establish the program including:

• Designate one or more organizations to act as an accrediting body
• Designate one or more standards for assessing private sector preparedness
• Provide information and promote the business case for voluntary compliance with preparedness standards

Since the law was passed in August 2007, DHS has designated FEMA Administrator Paulison to administer the program and chair the Private Sector Preparedness Council. The council includes leadership from the Science & Technology Directorate, Office of Infrastructure Protection, and the Private Sector Office.

DHS has signed an agreement with the ANSI-ASQ National Accreditation Board (ANAB) to develop and oversee the certification process, manage the accreditation, and accredit qualified third parties to carry out the certification in accordance with the accepted procedures of the program.

ANAB has organized its “Committee of Experts” to advise ANAB on the qualifications of the “Certifying Bodies” that will accredit qualified third parties. Don Schmidt, CEO of Preparedness, LLC and Chair of the NFPA 1600 Technical Committee, is a member of the ANAB Committee of Experts along with representatives from other standards developers and private sector industry representatives.

DHS has not yet formally designated any standards for assessing private sector preparedness under this law, although DHS’ Science & Technology Directorate has adopted NFPA 1600. At the October ANSI Homeland Security Standards Panel plenary meeting in Washington, officials stated they are not picking a “winner” and that all reasonable standards will be included. DHS, however, has privately informed ANAB to begin work using NFPA 1600.

DHS has also published an initial draft of their “target criteria,” which will be used to select standards for assessing private sector preparedness. The “target criteria” for selecting standards includes:

• A scope and/or policy statement.
• Identification and conformity with applicable legal, statutory, regulatory and other requirements.
• Objectives and strategies.
• Hazard and threat identification, risk assessment, vulnerability analysis, and impact analysis.
• Incident management, strategy, tactics, operational plans and procedures.
• Communications and warning.
• Training.
• Resources management and/or logistics.
• Assessments, audits and/or evaluation of programs.
• Program revision and process improvement including corrective actions.

These “target criteria” align almost exactly to the elements within NFPA 1600. Accordingly, we will discuss each of these criteria within upcoming newsletters.

Although this program is voluntary, businesses are watching closely. Whether they choose to seek certification or not, business leaders are evaluating their preparedness program. In the end, that’s what it’s all about—protecting employees, property, business operations, the environment, and the business entity itself.